A Matter Of Presents' customer service goal is simple: We are committed to providing our customers with total satisfaction. Every time.

Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.

You may contact us at customerservice@amatterofpresents.com or call (718) 713-4226 anytime.

Returns.  There are no returns on engraved orders.  All other returns are for new, unused product only and are subject to a 15% restocking fee. A return authorization must be requested within 15 days of receipt by e-mailing us at returns@amatterofpresents.com.   Please type "Return Request" in the subject field and be sure to include your order confirmation and item numbers in the body of your e-mail along with a brief explanation of the problem.  There are no refunds offered, only store credit will be issued on returns.  Freight on returns is the responsibility of the purchaser.  In order to receive credit on a gift order, you must first register on our website.